We understand that an hourly pricing option may not be right for everyone. We do offer a fixed price option which allows you to request help when needed without worrying about extra expenses. The fee includes as-needed remote assistance with tier 1 or tier 2 support.
$25.50 monthly per device (desktop/laptop, etc.)
$185.96 monthly per server
Remote, On-Site, and Emergency SLA: As Available ‖
* Tier 1 Support includes desktop support from a junior technician. Services such as software installation and upgrade, desktop configuration, and initial troubleshooting are considered Tier 1 support.
† Tier 2 Support includes network or server support. Software development is also billed under Tier 2 support.
‡ Pre-Paid hours can be used for Tier 1 or Tier 2 Support. If more hours are needed than the intial purchase of amount, we apply the most expensive hours to your Pre-Paid hours each week and then charge for the least expensive hours. This protects you in the case of a mid or late week emergency.
§ Discount is calculated from Base Rate
‖ SLA (Service Level Agreement) The Response SLA stipulates how quickly you can expect to be contacted to for initial response and consultation. At that time service will be scheduled within the Service SLA. The Service SLA stipulates how quickly the scheduled service should be rendered. These are maximum times on average the actual service times will be much quicker.
Rates increase annually based on Consumer Index Inflation Index.